Director – SRF

We are looking for a Head of Operations – Fulfillment Centre who will provide strategic and operational leadership for regional fulfillment and warehousing operations in the e-commerce logistics sector, with a focus on South Asia & Middle East (SAM). This director-level role is responsible for driving operational excellence, optimizing supply chain and warehousing processes, ensuring superior customer experience, and achieving key business metrics across multiple fulfillment centers.

KEY RESPONSIBILITIES

Strategic Leadership & Operations Management

Lead and manage end-to-end supply chain warehouse operations, including warehousing, inventory, logistics, and last-mile delivery, to deliver an unparalleled customer experience.

Develop and implement best-in-class processes, systems, and standards for warehouse
productivity, inventory accuracy, and fulfilment efficiency .
Automate and streamline operational workflows to drive scalability and cost efficiency.

Regional Sales Account Management

Own and grow key regional sales accounts, ensuring service levels, profitability, and customer
retention targets are met or exceeded .

Collaborate with sales and business development teams to identify and capitalize on upselling,
cross-selling, and renewal opportunities within existing accounts .

Monitor and report on account health, customer satisfaction, and churn rates, implementing
corrective actions as needed.

Warehousing & Fulfilment Excellence

Oversee all aspects of warehouse management, including resource allocation, process improvements, and compliance with quality and safety standards .
Ensure 100% stock accuracy, minimize shrinkage, and maintain optimal inventory turnover and carrying costs .

Financial & Performance Management

Manage the P&L for regional operations, ensuring cost control, margin improvement and budget
compliance
Track, analyse, and report on key operational, sales, and warehouse KPIs to drive continuous improvement .
Prepare and oversee budgets, forecasts, and capital expenditures.

Requirements

Bachelor’s/Master’s degree in Business, Supply Chain, Logistics, or related field

10+ years of progressive experience in e-commerce operations, supply chain, or logistics, with at least 5 years in a senior leadership/director role
Proven track record in regional account management, warehouse operations, and fulfilment
Strong analytical, negotiation, and process optimization skills.
Experience with WMS, ERP, and e-commerce platforms.
Excellent communication, stakeholder management, and team leadership abilities.