Senior Specialist – SMB KAM


Department SMB
Job posted on October 18, 2023
Employee Type permanent
Experience range 3 - 5 years
About Shiprocket:
On a mission to democratise E-commerce, Shiprocket is a rapidly growing, technology-driven logistics and supply chain company that is committed to creating delightful experiences for every business and individual.
Why Join Us?
The thrill of leading in the ever-evolving E-commerce logistics industry and a collaborative and inclusive work environment. A supportive and fun-loving team that thrives on challenges, where there are opportunities for personal and professional growth that will strike a chord with your ambitions. Work in an environment where creativity and innovation are encouraged.

Duties and Responsibilities:

  • Take 100% ownership of the Business given to handle, initial introduction of organization and offerings, CRM demonstration.
  • Actively build, manage positive business and customer relationships using Web based CRM.
  • Understand customer logistic needs and requirements.
  • Determine customer requirements and expectations to recommend specific products and solutions.
  • Achieve agreed upon sales targets and outcomes within schedule.
  • Cross-sell products to enhance business and customer satisfaction.
  • Perform effective online demos of web based CRM and cross sell products.
  • Uphold and champion Shiprocket’s core values – Get Ship Done, Challenge the Status Quo, Commit to Excellence, Be Humble and Respectful with Everyone, Deliver Unexpected Delight – in all interactions and operations.


  • Bachelor’s Degree with 3+ years experience.
  • Track record of over- achieving targets.
  • Strong phone presence and experience in handling dozens of calls per day.
  • Experience working with CRM and proficiency in excel.
  • Excellent verbal and written communications skills.
  • Strong listening and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.
If you’re ready to take the stage, and are committed to delivering excellence while adhering to our core values, we invite you to join Shiprocket and make a significant impact in the E-commerce industry. Join Shiprocket, where we’re not just shipping products – we’re shipping success!
Shiprocket is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

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