Program Manager – Strategic Programs and Capability

Role Overview:

We are seeking a high-impact Director – Program Manager Manager to drive operational excellence and lead strategic
initiatives across our e-commerce logistics network. This role is responsible for end-to-end program management,last-mile delivery, and supply chain optimization. You will collaborate cross-functionally with operations,technology, product, and business teams to deliver scalable solutions, enhance efficiency, and ensure a seamless customer experience.

Key Responsibilities:

Strategic Initiatives

• Lead end-to-end ownership of strategic initiatives — from discovery and scoping to delivery and scale-up Work cross functionally with supply, tech, product, and demand teams to build and operationalize new capabilities
• Identify ecosystem gaps across infrastructure, process, or experience, and align teams to address them, define goals, success metrics, and governance for each program to drive alignment and accountability

  Process Optimization
Drive Lean/Six Sigma initiatives to reduce turnaround times, improve SLA adherence & enhance throughput

  Cross-Functional Collaboration

• Work closely with Ops, Tech, Product, Finance, and HR teams to define project scopes, KPIs, milestones and success metrics

Data-Driven Decision Making

• Analyze large operational datasets to identify gaps, bottlenecks, and opportunities for improvement .

Requirements

• 8 to 12 years of experience in program management, strategy, consulting, or new initiatives,preferably in tech, logistics, or e-commerce ecosystems
• Strong bias for ownership with proven ability to manage zero-to-one or cross-functional initiatives
• Ability to operate across strategic thinking and hands-on execution
•  Strong stakeholder management and comfort working with senior leadership, tech, and operations
•  Highly structured, analytical, and outcome-oriented Experience in leading and mentoring high-performing teams