Manager – Enterprise KAM

· Graduate/ post Graduate.

Shiprocket is looking for a dynamic manager – National KAM with 8 years to 10 years of experience, Team to drive client retention, shipment growth, and revenue expansion across key accounts. This role involves managing and nurturing client relationships, leading a team of Key Account Managers, and ensuring delivery of growth targets. The role requires strong collaboration with cross-functional teams including operations, finance, product, and tech to ensure seamless service and client satisfaction.

• Drive client retention, and satisfaction for national accounts.

• Lead shipment volume growth and revenue expansion from existing clients.

• Build and manage strong relationships with key stakeholders and decision-makers.

• Manage and mentor a high-performing team of Key Account Managers.

• Collaborate with cross-functional teams to resolve issues, drive operational excellence, and deliver tailored solutions.

Skills required:

· 8 years to 10+ years in KAM/Client Success roles with 3-4 years in team management.

· Proven track record in client retention, revenue, and shipment growth.

· Strong leadership, relationship management, and problem-solving skills.

· Experience in logistics, SaaS, e-commerce, or tech-driven industries preferred.