Key Accounts Management – Specialist/ Senior Specialist

Duties and Responsibilities :

• Take 100% ownership of the Business given to handle: building relationships, initial introduction of Organization and offerings, CRM demonstration.
• Actively build, manage positive business and customer relationships using Web based CRM.
• Understand customer logistic needs and requirements.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Achieve agreed upon sales targets and outcomes within schedule.
• Cross-sell products to enhance business and customer satisfaction.
• Perform effective online demos of web-based CRM and cross sell products.

Skills Required:

• Track record of over- achieving targets.
• Strong phone presence and experience in handling dozens of calls per day.
• Experience working with CRM and proficiency in excel.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Takes full ownership of activities and outcomes.