Head – Weights Management

About Shiprocket:

We’re on a mission to make e-Commerce simple, accessible and trustworthy. We enable e-Commerce sellers with AI-driven technology and dependable services encompassing conversion, order fulfillment, shipping, buyer communication, returns management, and more. Our platform leverages data, workflows and supply chains at scale, providing sellers with just about everything they need to provide a delightful customer experience.

What is it to work at Shiprocket?

We are committed to the following success traits that embody our culture and how we work together to accomplish great things and be a Great Place to Win!

• Key to True Innovation – Manufacture Constraints & learn to work under them
• Speed Above All Else – Use your judgement of the impact & react accordingly
• Be Ruthlessly Frugal – It can lead to growth
• Say It Like It is – Be direct & honest
• We are Not A family – We are a sports team! We are here to win
• Your Priority – Obsess over customers

Designation: Associate Director / Director

Role Overview:

The Head of the Weights Management  Team will lead and oversee the weights management operations, interfacing courier partners, sellers and internal cross-functional teams. This role is crucial for ensuring that all shipments are accurately weighed and categorized, processes are streamlined and optimized, disputes are minimized, and reconciliation is expedited. The ideal candidate will possess a deep understanding of logistics processes and how to drive continuous process improvement initiatives.

Roles and Responsibilities:

• Courier & Seller Relationship Management:
  • Cultivate strong relationships with Courier and Seller to monitor their performance to ensure their performance, quality, reliability, and cost-effectiveness.
  • Collaborate with multiple business partners for customized SOPs and policies by evaluating and analyzing business insights for brand strategies.
  • Oversee Dispute & Reconciliation closure with business partners.
  • Negotiate costs with suppliers and partners to optimize profitability.
  • Coordination with courier partners (Higher Management) to address weight issues in a timely manner.
  • Collaborate with the Product & Tech teams for building a seamless process & ensuring transparency.
• Team Leadership:
  • Build and lead a high-performing team.
  • Foster a culture of innovation, collaboration, and continuous improvement.
  • Provide mentorship and professional development opportunities for team members.
• Process Excellence:
  • Analyze data to identify root causes and recommend corrective actions to prevent future weight-related issues.
  • Ability to create process excellence documentation, flowchart, presentations.

Preferred Skills & Qualifications:

• • Provide thoughtful leadership and advice to management on process improvement and in developing transformational business cases.
  • Must be solutions oriented with analytical thinking, problem-solving skills and attention to detail.
  • Excellent communication skills (verbal and written) and interpersonal skills.
  • Proficiency in data extraction using Excel, SQL, etc and Data analysis and presentation using MS Office & G-suite tools
  • Good negotiation and influencing skills.
  • Ability to conceptualize, prioritize, and manage multiple projects with ease.
  • Experience in Supply Chain would be preferred.
  • B.Tech. or MBA from a tier-1 college.